In Tandem Careers

Are you ready to unlock a rewarding career that offers unmatched freedom and independence? At In Tandem Solutions, we have an incredible opportunity for you to become a Remote Customer Service Agent as an independent contractor. 

As an independent contractor (1099 tax status), you'll be in charge of your destiny, free from the constraints of traditional employment. You'll enjoy the flexibility to set your own schedule, choose your clients, and work from the comfort of your own home.

Job Title: Remote Customer Service Representative Agent (1099 Independent Contractor)

Job Description:

As a Remote Customer Service Agent you are the vital link between our Fortune 500 clients and their valued customers. You will provide top-notch service from the comfort of your home. This is a career path that offers flexibility and the freedom to be your own boss.

Key Responsibilities:

• Deliver exceptional customer service through phone, email, or chat interactions, handling inquiries, resolving issues, and providing support.
• Demonstrate empathy, patience, and problem-solving skills to ensure customer satisfaction.
• Navigate multiple systems efficiently to access information and assist customers seamlessly.
• Adhere to company guidelines and processes while maintaining professionalism and a positive attitude.
• Uphold our commitment to excellence, representing our clients with pride and dedication.

Qualifications:

• Required Equipment: Computer (Windows 10 or better, no Chromebook or apple computer allowed)
• USB headset
• Hard-wired internet: a computer connected to a Wi-Fi router using an Ethernet cable for a more stable and direct network connection.
• You must be 18 years old or older to apply.
• Self-motivated: Thrive in an environment where no supervisor hovers over your shoulder, allowing you to excel on your terms.
• Problem-solving skills: Demonstrate outstanding abilities to handle challenging situations with patience, empathy, and grace, even under pressure.
• Strong communication skills: Exceptional verbal and written communication to connect effectively with customers.
• Adaptability: Embrace change and navigate various customer scenarios with ease.
• Tech-savvy: Comfortable using computers, software, and online tools to deliver outstanding service.
• Excellent communication: Master the art of written, listening, and verbal communication to deliver knowledgeable, friendly, and efficient customer service across multiple systems.
• No degree required: This is a fantastic work-from-home opportunity for anyone who is eager to invest in themselves and work diligently on their own schedule.
• Certification: Successfully complete a series of assessments and a virtual certification course before servicing client opportunities. Certification courses can range from a few days to up to six weeks, depending on the program complexity.
• Location: 100% Remote. Must reside in the United States (with the exception of the following states: Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York, Oregon, Vermont, Wisconsin, California, Colorado, Minnesota, Pennsylvania and Washington).

Benefits:

• Total control: Enjoy the freedom to shape your income, work schedule, and location
• Incentives: After servicing a client for at least 90 days, you may be eligible for a Family & Friends discount
• Bonuses throughout the year: We offer various bonus opportunities to reward your hard work and dedication.
• Referral Program: Our referral program gives you the chance to add extra money to your check by referring new agents to our team.
• Work from home: Embrace the comfort and convenience of working from the safety of your own home.
• Work-life balance: Craft your work schedule around your life, family, and priorities.
• Savings: Say goodbye to rush hour and commuting costs, saving money, time, and headaches.
• Flexible earning: Earn money on your terms, at your pace.
• Choice and convenience: You have the power to choose your clients and schedule, all from the comfort of your own home.

Join our team today and discover a career that empowers you to thrive on your terms!